Please allow for processing once your order is confirmed. Processing days are not included in your shipment time frame. Monday-Friday (orders do not ship Saturday/Sunday and holidays)
When will my order ship?
If your order was placed:Your order will ship:
On a business day (Monday-Friday)
2-5 business days from order time
On a weekend or holiday
3-5 business days from order time
Any order placed after 3pm PST on Friday will not be processed until the following Monday
Drop / Launch weekends
6-10 business days from order time
NFQ HOLIDAYS 2021
Please advise during these times our warehouse team will not be shipping out orders.
February 15th (Monday)
May 31st (Monday)
July 5th (Monday)
September 16th (Monday)
Columbus/Indigenous People’s Day
October 11th (Monday)
November 11th (Thursday)
November 25th (Thursday)
December 24th (Thursday)
December 25th (Friday)
New Year’s Eve
December 31st (Friday)
NFQ exclusively ships with USPS
How long does it take from ordering to delivery?
Delivery times depend on the shipping service selected at checkout. Processing is not included in this time. Domestic orders are typically delivered within 1-5 business days after the processing time has concluded.
International/Deployed delivery times are subject to Customs/Declaration and/or your location.
Per USPS Tracking, delivery dates are only an estimate and do not come from NFQ. NFQ is not responsible for any lost/stolen packages. Once your package leaves our warehouse facility, NFQ has no control over shipping terms. (ie. re-routing, tracking, delivery location/expected delivery.)
How long does it take from ordering to delivery (Drop Orders)
Due to high order volume, there may be slight shipping delays with Collections/Special Drops. For all Drop Orders, we ask for 7-10 business days for processing outside of shipment times. Please be aware, we are always working efficiently and may process these orders sooner than expected.
I am unable to locate my package. What should I do?
We apologize for the experience you are having with your order! Please be advised that USPS is responsible for all transit and delivery and NFQ recommends reaching out to them for all shipping inquiries. You can file a claim via the USPS website, by phone, or at your local post office!
Please advise if you are unable to locate your package, you must reach out within 14 days of your shipment date.
I entered the wrong address when ordering, can I fix this?
Please understand that entering the correct information when placing an order is the customers responsibility, although NFQ understands that mistakes happen. In this occurrence, please email our customer service team with your request ASAP. We cannot guarantee that your request will be attained. Once your order has entered processing and handling, address changes cannot always be accommodated.
All package interceptions and reroutes are the responsibility of the customer. All fees will be the responsibility of the customer and interception is not guaranteed before attempted delivery by USPS. Please contact USPS for all transit requests (interception, reroute, claims).
NFQ IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. ALL CLAIMS MUST BE MADE THROUGH USPS.
ANY FIRST CLASS PACKAGES WILL NOT BE APPLICABLE TO FILE LOST PACKAGE CLAIMS.
For any other questions, please email - firstname.lastname@example.org